Frequently Asked Questions
Answers about sizing, materials, shipping and returns.
What does Lytex sell?
LYTEX LLC sells home and kitchen goods, including sourdough proofing baskets and baking kits, kraft paper bread bags, food moulds, manual vegetable choppers, silicone basting brushes and decorative resin LED night lights.
How do I know something will fit my kitchen?
Every product page lists the measurements in inches, the material and what is included in the box. If a dimension you need isn’t listed, email info@lytexgroup.com before ordering and we’ll measure it and tell you.
Are the food-contact items food safe?
Yes. The silicone, stainless steel and paper products in our range are made from food-grade materials, as stated on each product page. Please follow the care instructions listed with each item.
Are the silicone baskets dishwasher and oven safe?
The silicone proofing baskets are dishwasher safe and heat resistant to 450°F (230°C). Specific limits are listed on each product page — please check before putting any item in the oven.
Where do you ship?
We currently ship eligible orders to addresses within the United States.
When will my order ship?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
How long does delivery take?
After shipment, standard delivery generally takes 3–7 business days. Including processing, the estimated total delivery time is usually 4–9 business days from the date your order is placed.
Which carriers do you use?
Orders may be shipped with USPS, UPS, FedEx or another appropriate carrier selected for the shipment.
How can I track my order?
Once your order ships, we email you a tracking link. Tracking updates can take 24–48 hours to appear in the carrier’s system.
Can I exchange an item?
Yes. If an item isn’t right, contact us within 30 days of delivery. Depending on availability, we can arrange an exchange or a return for eligible, unused items.
What is your return policy?
Eligible products may be returned within 30 days of delivery in unused condition and original packaging. Opened consumable packaging, such as paper bag packs that have been unsealed, is not returnable unless it arrived damaged or defective. See our Refund Policy for details.
Where should I send a return?
Please don’t send anything back before receiving return authorization. Authorized returns go to the U.S. return address included in the instructions from our support team.
My order arrived damaged or incorrect. What should I do?
Email info@lytexgroup.com within 7 days of delivery with your order number and photos. After review, we’ll offer a replacement, refund or return instructions as appropriate.
How do I clean and care for these products?
Care instructions are listed on each product page. Silicone and stainless steel items can generally be washed with warm soapy water or in the dishwasher; wooden and paper items should be kept dry. Always check the specific product details first.
Which payment methods do you accept?
We accept the payment methods shown at checkout, which may include major credit and debit cards and digital wallets. Payments are processed through a secure, encrypted checkout.
How can I reach you?
Email: info@lytexgroup.com
Phone: +1 (252) 358-2622
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We normally respond within 1–2 business days.